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Zappos is a customer service company that just happens to sell shoes. | Tony Hsieh quote HD Wallpaper

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Zappos is a customer service company that just happens to sell shoes. | Tony Hsieh quote HD Wallpaper

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Zappos is a customer service company that just happens to sell shoes. (Tony Hsieh)

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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself. | Tony Hsieh quote

Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny. | Tony Hsieh quote

We are not special. We are not crap or trash, either. We just are. We just are, and what happens just happens. | Chuck Palahniuk quote

Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money. | Tony Hsieh quote

The goal as a company is to have customer service that is not just the best, but legendary. | Sam Walton quote

As a brand marketer, I’m a big believer in ‘branding the customer experience,’ not just selling the service. | John Sculley quote

Customer service shouldn’t just be A department, it should be the entire company. | Tony Hsieh quote

Get the culture right, and everything else just falls into place. | Tony Hsieh quote