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As a brand marketer, I’m a big believer in ‘branding the customer experience,’ not just selling the service. | John Sculley quote HD Wallpaper

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As a brand marketer, I’m a big believer in ‘branding the customer experience,’ not just selling the service. (John Sculley)

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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service. | Tony Hsieh quote

You are what you think. So just think big, believe big, act big, work big, give big, forgive big, laugh big, love big and live big. | Andrew Carnegie quote

Logos and branding are so important. In a big part of the world, people cannot read French or English – but are great in remembering signs. | Karl Lagerfeld quote

We’re not competitor obsessed, we’re customer obsessed. We start with the customer and we work backwards. | Jeff Bezos quote

Marketing strategy is a series of integrated actions leading to a sustainable competitive advantage. | John Sculley quote

Zappos is a customer service company that just happens to sell shoes. | Tony Hsieh quote

I think of customer service as an offense and not a defense. | Gary Vaynerchuk quote

Customer service should not be a department, customer service is everyone’s job. | Kenneth H. Blanchard quote